Employee Assistance
The following employee assistance programs are available to District employees.
- New! Suicide Prevention & Mental Health Crisis Lifeline here.
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OPTUM EAP
Assistance Line: (800) 788-5614
Website: www.liveandworkwell.com
Access Code: 00155
Overview: Presentation of services (PDF) - Overview of services offered by OPTUM
OPTUM Health is a health information technology and services firm that provides an extensive network of providers, innovative tools that improve access to care, and other resources so that members can be more engaged in their own wellness. A sampling of services includes;
- Professional counselors: Get on-the-spot advice over the phone or a referral to work with a professional counselor face-to-face. District employees and their eligible family members receive eight (8) face-to-face visits each calendar year, covered at 100%.
- Legal assistance: Receive a free initial 30-minute phone or in-person consultation with a local attorney or mediator. Additional services are available at a 25% discount with network attorneys and mediators.
- Financial advice: Free phone consultations are available with credentialed financial counselors for assistance with budgeting, debt management, retirement planning and other financial concerns.
As of July 2020, District employees get free access to Sanvello—a top-rated self-help app that uses clinically-validated techniques such as cognitive behavioral therapy to help relieve stress, anxiety, and depression. To get started, go to www.optumeap.com and click the 'Sanvello' tile under the 'Health & Wellbeing' tab. Use 00155 if asked to enter a code. For more info, read these Sanvello FAQs.
The services provided by OPTUM Health are completely confidential. Your personal information will never be shared with your employer or anyone else without your permission.
FREE Information and Referrals from OPTUM Health
OPTUM Health, through WorkLife Services, offers you and your loved ones information and referrals for many of your personal needs. Call a specialist and receive personalized consultation and referrals. Specialists focus on the possibilities to overcoming personal obstacles and opportunities to improving the quality of your life. They'll do the research and provide a list of service options. You can receive information on a variety of services, including:
- Adult/Elder Support Services. For people who are caring for adult and elder dependents, including caregiving, housing, transportation, and meal services.
- Child/Parenting Support Services. Answers to parenting questions, resources for daycare, summer camps, adoption, and sick-child care.
- Household Services. Plumbers who work evenings, housekeepers, carpenters, dry cleaners, auto repair shops, electricians, and landscapers.
- Chronic Condition Support. Non-medical support and resources for conditions like diabetes, arthritis or asthma.
- Health and Wellness. Fitness centers, urgent care clinics, and all-night pharmacies.
- Personal Services. Apartment brokers, caterers, tailors, translators, and dog walkers.
Call: 800-788-5614 or log on to www.liveandworkwell.com and enter access code: 00155
FREE Deluxe Care Kits
WorkLife Services also offers the below deluxe care kits that include valuable information, books, and other items for your use.
- Beginning Years Baby Care Kit (Pregnancy, infant care, parenting and childcare)
- Off to School: Kindergarten/First Grade Care Kit (Making a successful transition to school)
- In Between: Young Teen Care Kit (Communication tips and survival strategies for parents and teens)
- Caring for Loved Ones: Elder Care Kit (Enhancing quality of life for both caregiver and loved one)
Order the kits by phone or during a consultation session by calling 800-788-5614.
Monthly Wellness & Other Newsletters
October 2021 - Mental health and stigma
September 2021 - How to help someone after a suicide attempt
August 2021 - Coping with grief during COVID-19
July 2021 - Building a healthy relationship
May 2021 - Stop the stigma: The hidden burden of mental illness
March 2021 - Eight ways to boost female empowerment
February 2021 - Eight ways to maintain a healthy, romantic relationship
January 2021 - Nine ways to get your finances in order in 2021
December 2020 - Three steps to stretching your dollars
November 2020 - Be kind. Be healthy.
CredibleMind
Website: goldengate.crediblemind.com
Overview: Program flyer (PDF)
CredibleMind is the latest online mental health and well-being resource available to District employees.
Our partners at CredibleMind recognize the importance of taking care of your emotional health, especially during unprecedented times like the recent COVID-19 pandemic, and are committed to providing resources to support you. They are a group of academicians and scientists who have developed a site targeted at optimizing mental health, emotional well-being, and spiritual growth. Employees can access information in a variety of ways, based on personal preference – ranging from videos, podcasts, articles, apps, and more. Resources that can be explored include mental health, life events, aging, raising children, divorce, housing transitions, living with sickness, retirement, and more.
To access the District’s CredibleMind website, click the link above or point your mobile phone's camera to the QR code below.
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